I Am A Member Billing and Refund Policy

Version 1.0 | Effective 30 October 2026

This policy forms part of the Terms of Service.

1. Who you pay

• Memberships: you pay the Client who runs the community. Where possible, the Client's own payment account collects. Otherwise, I Am A Member collects for the Client. Telegram Stars payments are always collected by I Am A Member for the Client.
• Member Plus, the Member Key, Consent extras and cosmetics: you buy them from I Am A Member.
• Your receipt names the seller and the collector.

2. How you pay

• Payment methods: Stripe (cards), PayPal and Telegram Stars.
• Card details go only to the payment provider. We never store full card numbers.
• Your card statement may show "I AM A MEMBER".

3. Before you pay

• The checkout shows the community, price, billing period, renewal date and these terms.
• You can review and correct your order, or cancel, before you confirm.
• You get a receipt.

4. Access starts at once; all sales are final

• When you pay, you ask for access to start straight away. This does not affect any cancellation right the law where you live gives you.
• All sales are final. A paid period is not refunded, except as set out in section 6 or where the law requires it.
• This does not affect your rights under the law.

5. Cancelling renewal

• You can cancel at any time in the bot under My Subscription. Stars subscriptions can also be cancelled in Telegram's settings.
• Cancelling stops the next renewal. You keep access to the end of the period you paid for, and that period is not refunded.
• We confirm your cancellation and the date your access ends.

6. When we refund

• You paid but did not get access, or you were charged in error: we give you the access or a full refund.
• Telegram is unavailable for more than 7 consecutive days and we cannot give access another way: pro-rata refund of prepaid time (Terms clause 11).
• We close the Platform: pro-rata refund of prepaid time (Terms clause 13).
• You reject a material change and cancel before it takes effect: pro-rata refund of prepaid time (Terms clause 14).
• A Client that collects through its own payment account may offer its own refunds. If it does, its member terms say so.
• For help, send /paysupport in the bot or email [email protected].

7. Telegram Stars

Purchases made with Telegram Stars are also subject to Telegram's rules for Stars. Where Telegram allows, refunds are made in Stars.

8. Non-payment and failed renewals

• If a renewal payment fails, we retry for 7 days and tell you.
• After that, access to the community is paused until payment succeeds.
• Access is never paused without notice.

9. Price changes

• You get at least 30 days' notice before a higher price applies to you.
• You can cancel before it takes effect.

10. Chargebacks

• Please contact us first; most issues can be fixed quickly.
• If you file a chargeback, access may be paused while it is resolved.

11. How refunds are paid

Refunds go to the original payment method within 10 business days of approval.